Zoho Training and Support
Straits Partners trains each group of users on the tasks they actually perform in Zoho, and supports your system after go-live. Support covers questions, fixes, small changes and periodic reviews. It is agreed in writing and quoted as annual maintenance, separate from the licence and the implementation, so you can see what you are paying for.
What this service covers
A good implementation can fail if people do not use it. We train for the work people do each day and keep supporting the system as your business changes.
When to use it
- A new system has gone live and your team needs confidence
- New staff join and need onboarding
- Your Zoho set-up was built by someone else and needs an owner
- You want a regular review of how the system is used
Related
How it works
Plan
We list your user groups, their tasks and the applications each one uses.
Train
We run role-based sessions with your own data and scenarios, in person or online.
Support
We handle questions and issues through an agreed channel, with response targets set in writing.
Review
We review usage, fix gaps and recommend improvements at agreed intervals.
What you receive
- A training plan by role
- Live or recorded sessions and short reference notes
- A support channel and response targets in the agreement
- Periodic review notes with recommended changes
Frequently asked questions
Who do you train?
Administrators, managers and end users, in separate sessions, because each group needs different parts of the system.
Can training be online?
Yes. We run online sessions, and on-site sessions where it makes sense, which is easiest for teams in Coimbatore, Pune and Kolkata.
What does support include?
Answers to questions, investigation and fixing of issues, small configuration changes and periodic reviews. Larger changes are scoped and quoted separately.
How is support priced?
As annual maintenance, quoted separately from the Zoho licence and the implementation. Figures are shared on request, and taxes are extra.
Do you support systems that someone else implemented?
Often yes. We first review the set-up so that we know what we are supporting and tell you about any risks.
Do you offer round-the-clock support?
Support hours and response targets are set in your agreement. We do not promise coverage that the agreement does not state.
Tell us what you want Zoho + AI to do for your business
Book a consultation with our team, get an instant suggested plan from the requirement finder, or reach us on WhatsApp or phone at +91 875 434 9646.