Where e-commerce teams lose time
Re-keying orders from a store into accounts, updating stock in several places, chasing payments by hand and answering the same visitor questions all day. Each is a candidate for automation.
Orders, stock and shipping
Zoho Inventory lists multi-channel selling, with marketplace and shopping cart integrations, order management, packaging and shipping, backorders and drop shipments, and carrier integrations such as Shiprocket, Delhivery and Blue Dart. Stock levels update as orders are placed.
Invoicing, tax and payments
Zoho Books lists invoicing with online payment links and automated reminders, GST features including e-invoicing and e-way bills, and connected banking with automatic categorisation. Connected to Inventory, an order can become an invoice without retyping.
Customer follow-up
Zoho CRM lists workflow automation, cadences and integrations with over 1,000 applications. Use them to follow up on enquiries, abandoned conversations and repeat purchases.
Answering visitors
Zoho SalesIQ lists live chat for websites, a chatbot builder, triggers based on page viewed or time spent, and automatic lead transfer to Zoho CRM.
A sensible order of work
- Connect the store to Zoho Inventory and agree item and tax set-up.
- Link Inventory to Zoho Books.
- Add the CRM and chat when the order flow is stable.
How we can help
We plan the sequence, configure each application and test the flow with real orders. See Zoho Inventory, Zoho Books and consulting and implementation.
Frequently asked questions
Can Zoho Inventory sync with online stores?
Zoho lists integrations with Amazon, Etsy, Shopify, Zoho Commerce and WooCommerce on its India page. Check that your store and region are supported.
Where does accounting fit?
Zoho Inventory lists an integration with Zoho Books, which handles invoicing, GST and bank reconciliation.