Refund and Cancellation Policy

STRAITS PARTNERS LLP reserves the right to refuse/cancel any order. STRAITS PARTNERS LLP at its sole discretion may cancel any order(s): 

i. If it suspects a fraudulent transaction, or

ii. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or

iii. For any reason outside the control of the STRAITS PARTNERS LLP including causes for delivery    related logistical difficulties. Refund/cancellation policies applicable in the following conditions:

a) In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded.

b) In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed, once NDR receives the originally ordered item back intact from the courier.

c) However, the order / service once delivered cannot be cancelled in any case.

d) In case there is an option for online download of data than cancellation will not be possible

e) In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded subject to the necessary transaction charges.

f) In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited

g) STRAITS PARTNERS LLP offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyer’s card/account

h) In case of part cancellations, the amount refunded will be corresponding to the part cancellation

Updated as on 21 Jun 2021